SSP GLOBAL FORWARDING LTD and its affiliated companies and properties, including its Netherlands affiliate, SSP Global forwarding (collectively, “SSP”, “we”, “us”, “our”), provide this notice explaining how we collect, use and disclose information when customers inquire about, use or purchase our products and services, and when carriers, drivers, warehouse personnel and distributors inquire about or move loads for or do business with SSP Global forwarding.
This Privacy Policy applies to personally identifiable information (“Personal Information”) collected from customers, carriers and drivers, including, without limitation, information collected through the Services. “Personal Information” is information that identifies you as an individual or relates to an identifiable individual. As used hereinafter, the term “Services” includes those websites, platforms, and mobile applications from which you are accessing this Privacy Policy which are owned and/or operated on behalf of SSP Global forwarding, including but not limited to the SSP Global forwarding mobile app, and the web pages associated with www.sspglobalforwarding.com.com and the web pages associated with the SSP Global forwarding web portal. The terms “you” and “your” shall include and/or reference the individual user of the Services and, when applicable, the business entity for which the individual user of the Services serves as an agent, independent contractor or employee thereof.
The Policy does not apply to SSP Global forwarding employees or job applicants, or to Personal Information collected through the SSP Global forwarding mobile app for SSP Global forwarding employees.
This Privacy Policy does not address, and we are not responsible for, the privacy, Personal Information or other practices of any third parties, including any third party operating any website or service to which the Services link (including but not limited to the recruitment website operated by Workday and other third-party functionalities made available by RMIS). The inclusion of a link on the Services does not imply endorsement of the linked site or service by us or by our affiliates.
In addition, we are not responsible for the information collection, use, disclosure or security policies or practices of other organizations, such as Facebook, LinkedIn, Apple, Google, Microsoft, Blackberry or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including with respect to any Personal Information you disclose to other organizations through or in connection with our apps.
By accessing or otherwise using the Services, you acknowledge that you have read and understand this Privacy Policy and that Personal Information you provide may be processed and used in accordance with the terms of this Privacy Policy.
THE INFORMATION SSP GLOBAL FORWARDING COLLECTS
In the course of inquiring about or using SSP Global forwarding’s Services, including registering on or using our websites (or downloading or using our mobile apps), you may be asked for, among other things, the following Personal Information: your name, e-mail address, postal address, telephone number, fax number, business contact information, communication preferences and other registration information.
SSP Global forwarding may also request payment information that, in some cases, may constitute Personal Information.
In addition, SSP Global forwarding may obtain market data on customers and potential customers from third-party sources; this information may include limited Personal Information, such as contact details of company representatives.
In the course of inquiring about or moving loads, or registering on or using our Services, you may be asked for, among other things, the following Personal Information: your name, e-mail address, postal address, telephone number, business contact information, docket information, carrier number, truck/equipment type, other registration information, driver’s license information, social security number, driver history, passport information, insurance information, and service profile information. Drivers may use our mobile apps to submit images of paperwork such as invoices and bills of lading and to search for available load requests based on the driver’s location and to confirm load acceptance; this information may, in some cases, constitute Personal Information. SSP Global forwarding also obtains basic carrier information from public or other third-party sources; this information may include Personal Information, such as contact details of carrier representatives, as well as carrier insurance information.
In addition, drivers provide status updates (including location) about SSP Global forwarding loads they are moving. Such status updates may be provided to SSP Global forwarding (in various ways as further described under “Collection and Use of Location Data,” below).
Personnel of warehouse facilities used in connection with SSP Global forwarding loads and of distributors of SSP Global forwarding’s customers may be asked for the following Personal Information when they register on our Services: name, e-mail address, postal address, telephone number, business contact information, and other registration information.
We need to collect Personal Information in order to provide the requested Services to you. If you do not provide the information requested, we may not be able to provide the Services. If you disclose any Personal Information relating to other people to us or to our service providers in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.
SSP Global forwarding may also collect certain technical information when you visit or use our Services, including device information (such as the type of browser you are using, the type of operating system you are using, and regional and language settings), your Internet Protocol (IP) address and the domain name of your Internet service provider, aggregate data about the number of visits to a site or service, and/ or aggregate data about the pages visited. Where IP addresses or other technical information are deemed Personal Information under local law, SSP Global forwarding will treat this information as Personal Information. We may combine information we receive online with other information you have provided to us and with information from other sources to improve our knowledge of you, to help us provide quality service and to provide and customize our products and services. Where we combine non-personally identifiable online information with Personal Information, we will treat the combined information as Personal Information.
HOW SSP GLOBAL FORWARDING USES THE INFORMATION
We and our service providers use Personal Information for legitimate business purposes, including:
We engage in activities to manage our relationship with you, such as:
We engage in certain activities with your consent (where required by applicable law), including:
We also use Personal Information to comply with applicable law and our policies, and to cooperate with government officials or parties in litigation under process of law or regulation, or as otherwise required or permitted by law.
We may aggregate and/or anonymize Personal Information so that it will no longer be considered Personal Information. We do so to generate other data for our use, which we may use and disclose for any purpose, including, without limitation, to generate reporting and to improve the design and content of our products, services, websites and apps, and SSP Global forwarding may share this data with third-parties.
SSP Global forwarding tracks the location of its shipper customers’ loads to help ensure a smooth delivery. SSP Global forwarding makes available different ways for carriers and drivers to choose to provide location updates on the SSP Global forwarding loads they are moving.
SSP Global forwarding may disclose Personal Information of customers to supply-chain participants such as drivers and carriers, warehouses, and distributors to the extent necessary to coordinate, execute and monitor shipments, to provide services you have requested or authorized, and for other legitimate business purposes consistent with this Privacy Policy. SSP Global forwarding may also disclose Personal Information of carriers and drivers to customers and supply-chain participants for such purposes.
SSP Global forwarding may disclose Personal Information to its affiliates in the United Parcel Service (“UPS”) group of companies for the purposes described in this Privacy Policy.
We may also disclose Personal Information to our service providers to perform tasks on our behalf for business purposes consistent with this Privacy Policy. These can include providers of services such as website hosting, data analysis, payment processing, order fulfillment, information technology and related infrastructure provision, customer service, email delivery, auditing, and other services. For example, we disclose Personal Information to the third-party service provider, RMIS, which operates the website at www.sspglobalforwarding.com on our behalf. Note that if a carrier updates his or her contact or other information (including his or her insurance certificate) on www.sspglobalforwarding.com, RMIS may share, in accordance with its privacy policy, the updated information with its other customers that already have a relationship with that carrier. SSP Global forwarding is not responsible for the actions or inactions of RMIS where RMIS is considered the “owner” or “data controller” under applicable law.
By using the Services, you may also elect to disclose Personal Information.
In addition, when push notifications are sent to your mobile device, your Personal Information is disclosed to the provider of the push notification service (Apple Push Notification for iOS devices and Google Cloud Messaging for Android devices). The privacy policy of the relevant service provider applies to the use and disclosure of your Personal Information by these services.
We may also disclose Personal Information, as necessary or appropriate, to comply with applicable law or regulations, including laws outside your country of residence; to cooperate with public and government authorities including law enforcement; to establish, exercise or defend a legal claim; or, as otherwise permitted or required by law.
In addition, SSP Global forwarding may disclose or transfer Personal Information to a third party in connection with any reorganization, joint venture, assignment or other disposition of all or any part of our business, assets, or stock, or if SSP Global forwarding or a SSP Global forwarding affiliate is acquired in whole or in part by or merged with another company. Such third parties may include, for example, an acquiring entity and its advisors.
You may review and edit online contact details and certain other Personal Information you have provided when using our Services. We encourage you to make sure your contact details and other Personal Information are up-to-date.
If you are located in California, Mexico or a Member State of the European Economic Area (“EEA”) (or in the United Kingdom, in the event the United Kingdom withdraws from the European Union), please see the relevant local addenda at the end of this Privacy Policy concerning information rights you have under local law.
SSP Global forwarding may send you communications by email, mobile text (SMS) messaging, telephone calls, or push notification. You may opt out of such communications as described below. We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you use certain SSP Global forwarding services, you may not opt out of mandatory service or administrative communications that are part of certain SSP Global forwarding services and are necessary for the performance of such services. For customer care assistance with communications preferences, e-mail us at info@sspglobalforwarding.com.
SSP Global forwarding may send emails to customers (including their employees) that promote the same kinds of products and services SSP Global forwarding is presently providing them, or similar kinds of SSP Global forwarding products and services that may be of interest to them. You may opt out from receiving further promotional emails by following the instructions included in these emails.
Certain SSP Global forwarding Services utilize SMS text messaging. For example, we may use text messaging for general service notifications or for mobile phone tracking services. Before you receive any text messages from SSP Global forwarding, you will be notified about our use of text messaging and asked for your consent. When you use these services you may be subject to messaging and data charges from your wireless carrier, depending on your wireless data plan and rates. Please note that carriers are not liable for delayed or undelivered messages.
To cancel receipt of text messages from SSP Global forwarding, you may reply STOP or HIDE to any message received from SSP Global forwarding.
To obtain help for the text messaging services associated with SSP Global forwarding, you may contact SSP Global forwarding at 1-800-455-8753 or email us at info@sspglobalforwarding.com.
Participating Carriers in our text messaging service include, but are not limited to: nTelos, Cellcom, Cellsouth, Carolina West, AT&T, MetroPCS, T-Mobile, U.S. Cellular, Sprint, Google Voice, Boost, Virgin Mobile and Verizon Wireless. Carriers are not liable for lost or undelivered messages.
Drivers and customers using a SSP Global forwarding app may receive messages from SSP Global forwarding by push notifications delivered within the app. In order for app users to receive such notifications, push notification service must be enabled for the app concerned via the mobile phone’s system preferences. By enabling push notification service for the app, you consent to receive push notifications delivered within the app. App users may opt out at any time by disabling the app from sending such notifications via the mobile phone’s system preferences and/or by setting up and managing preferences within the app to receive push notifications.
You may incur data charges from your wireless carrier for push notifications, depending on your wireless data plan and rates.
SSP Global forwarding has implemented administrative, technical and organizational security measures designed to help protect your Personal Information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “Contact Us” section below.
Your Personal Information will not be stored for longer than is necessary for the purposes described in this Privacy Policy, or to otherwise meet legal requirements.
The criteria used to determine our retention periods include:
Like other websites, our websites uses your domain, IP address, device and browser information to help diagnose problems with SSP Global forwarding’s products and services and equipment, to administer the products and services, and for security purposes. Our websites also use “Cookies,” which are pieces of data sent from a Web server to a Web browser that enable a Web server to identify users that visit a site hosted by that server. SSP Global forwarding and our service providers may use Cookies in order to identify you to our websites so that SSP Global forwarding can provide more customized information and services to you. In general, if you choose, you can disable the use of Cookies by reviewing your browser’s preferences and options. For more information on our use of Cookies and similar tracking technologies and how you may control them, please see our Cookie Policy.
We use third-party advertising companies to serve advertisements regarding goods and services that may be of interest to you when you access and use the Services and other websites or online services. Third parties may collect personally identifiable information about your online activities over time and across different Web sites when you use our Web site or service.
You may receive advertisements based on information relating to your access to and use of the Services and other websites or online services on any of your devices, as well as on information received from third parties. These companies place or recognize a unique cookie on your browser (including through the use of pixel tags). They also use these technologies, along with information they collect about your online use, to recognize you across the devices you use, such as a mobile phone and a laptop. If you would like more information about this practice, and to learn how to opt out of certain targeted advertising in desktop and mobile browsers on the particular device on which you are accessing this Privacy Policy, please visit http://optout.aboutads.info/#/ and http://optout.networkadvertising.org/#/. You may still receive advertisements after opting out, but these may not be tailored to your interest.
Your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the Services you understand that your information will be transferred to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your Personal Information. For additional information regarding cross-border transfers from the EEA, please see the “SSP Global forwarding Privacy Policy – EEA Addendum” at the end of this Privacy Policy.
Unless we request it, we ask that you not send us, and you not disclose, any sensitive Personal Information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) on or through the Services or otherwise to us.
The Services are not directed to individuals under the age of thirteen (13), and we do not knowingly collect Personal Information from individuals under 13.
SSP Global forwarding may change this Privacy Policy at any time, and will notify you in an appropriate manner, including by posting the changed or amended Privacy Policy on our products and services. We will indicate at the top of this Policy when it was most recently changed or amended.
If you have questions about this Privacy Policy or about how we use and disclose Personal Information, please contact us.
Global LogisticsIf you are a resident of the European Economic Area (“EEA”), the following additional provisions apply to our processing of your Personal Information; in the event the United Kingdom withdraws from the European Union, these additional provisions will also apply to UK residents after such withdrawal. For such residents, the provisions of this EEA Addendum prevail over conflicting provisions of the Privacy Policy.
You may designate an authorized agent to request any of the above rights on your behalf. You may make such a designation by providing the agent with written permission, signed by you, to act on your behalf. Your agent may contact us via the information provided in the “How to Contact Us” section below to make a request on your behalf. Even if you choose to use an agent, we may, as permitted by law, require verification of the agent’s authorization to act on your behalf, require you to confirm you have authorized the agent to act on your behalf, or require you to verify your own identity.
The personal data to be treated by SSP Global forwarding are: name, phone number and e-mail address, Federal Taxpayer ID, position, bank account information and location of devices during provision of services.
SSP Global forwarding will collect and treat certain sensitive data. Such sensitive personal data is the one related with bank details.
SSP Global forwarding undertakes that personal data will be treated with strict security and confidentiality.
Personal Data held by SSP Global forwarding will be used for the following purposes:
Purposes necessary for the maintenance of service relationship with the owner of the data.
In the event that owners do not wish SSP Global forwarding to treat their personal data for the purposes set forth in the subsection b) above, they may express their denial by giving notice to the Responsible of Personal Data of SSP Global forwarding and, and sending an email to: info@sspglobalforwarding.com
The personal data can be transferred to any of the affiliates of SSP Global forwarding, service providers such as accountants, lawyers of SSP Global forwarding, third parties interested in investing, acquiring or participating in SSP Global forwarding’s activities, third party beneficiaries when a court order is issued. Transfers can be done in Mexican territory and abroad to SSP Global forwarding related companies.
Owner consent is not necessary when transfers are done to SSP Global forwarding’s same corporate group, when transfers are necessary to comply with the obligations derived from the relationship with SSP Global forwarding, including those surviving the conclusion of the service relationship.
To prevent access and non-authorized use of personal data and to ensure that data is only used for the purposes established in this Privacy Notice, SSP Global forwarding has established physical, electronic and management methods to avoid the use or disclosure of the personal data, allowing SSP Global forwarding to treat it adequately.
To begin with an ARCO Application, the owner of the Personal Data must submit an application addressed to the responsible party at the address given at the beginning or to the email info@sspglobalforwarding.com including the following information:
At any time the owners of personal data may express their denial for the treatment of their personal data by written notice sent to SSP Global forwarding’s address or to info@sspglobalforwarding.com. In any case, said application must clearly detail the data or purposes for such denial.
The owners of personal data have the right to limit the use and disclosure of their personal data with a written request sent to SSP Global forwarding’s address or to info@sspglobalforwarding.com.
The request will be answered in a maximum term of twenty calendar days, following the receipt of confirmation of the request and the response regarding the feasibility will be sent to the email given by the applicant for those purposes. The process is free, but not the copies and delivery of documents.
SSP Global forwarding collects and stores information by access to its website, information of IP address/ domain name, websites that refer to the site, behavior and time of stay in the website, pages navigated, tools used, zip code, type of navigator and operation system, among others.
Such information is obtained and stored with the purpose of mediating the activity in the website and identifying the tendencies of navigation that are not attributable to a specific individual.
Such information described above, is collected by the “cookies” as well as other means and technological mechanisms, such as pixel labels, web bugs, links in emails, web beacons (Internet labels, pixel labels and clear GIFs) among others.
Most browsers will allow you to delete the use of cookies, block the acceptance of the cookies or receive a warning before storing cookies. We advise you to consult the instructions on your web browser explorers in connection with the settings for “cookies.”
SSP Global forwarding keeps the right to make amendments or updates at any moment to this Privacy Notice, in compliance with legal amendments, internal policies or new requirements. Such amendments will be notified through the following means:
It will be the owner’s responsibility to review this Privacy Notice and its amendments. The lack of expression of non-conformity on the part of the owner regarding the terms and conditions of this instrument represent adhesion, consent and authorization for such.
If you consider that your right to personal data protection has been harmed by any behavior of our staff or our actions, you can make us aware of that situation.
Working with SSP Global Forwarding has been quick and easy for our clients and customers all along the way. We seamlessly meet their expectations and we are very much confident in our abilities. Moreover, we never have to question whether or not they will come on time or if the shipment will arrive on time because it always does!
Copyright 2021. All rights reserved | www.sspglobalforwarding.com
